First, open the email that contains the original text you want to quote in your response.
Select the text you want to quote and click the “quote” feature in the formatting bar. This will add quotation marks to the selected text and indent it to the right.
Write your response below the quoted text. Make sure to clearly indicate that the text you are quoting is from the original email by using phrases like “As mentioned in the previous email” or “As you stated in your email”.
If you want to respond to multiple points within a previous email, you can easily do so by using the “quote” feature.
The responses for some questions are exactly the same, every single time.
Always show the email list at the screen, even when you are reading the email content.